In a significant effort to address the needs of children at risk, victims of abuse, or in conflict with the law, the City Social Welfare and Development Office (CSWDO) has intensified its support through comprehensive assistance, acknowledging that the family environment is integral to a child’s well-being. This was underscored by Mae Aquino, head of the CSWDO’s Planning Information, Research, and Communication Section, during the recent I-Speak Media forum.
Aquino highlighted the holistic approach taken by the CSWDO, which ensures that support provided extends beyond just the child to encompass family welfare as well. “We have managed cases where comprehensive services were given to the children and these also benefited their families,” she noted, emphasizing the importance of addressing both individual and familial needs.
An important aspect of this approach is linking parents to sustainable livelihood programs. By facilitating economic support for parents, the CSWDO aims to reduce economic pressures that may contribute to adverse conditions for children. Many cases are brought to their attention through hotlines and walk-in reports, showcasing the agency’s proactive stance in supporting affected families.
Aquino shared that, as of 2023, the Kean Gabriel Hotline received 128 calls, of which 37 led to rescue operations. While some calls turned out to be pranks, Aquino affirmed that each report is thoroughly investigated to ensure no genuine case is overlooked. “Although there are prank calls, we don’t take risks. Every call is attended to,” she said, underscoring the CSWDO’s commitment to treating every report with urgency.
Apart from the hotline, the Quick Response Team for Children’s Concern (QRTCC) catered to 266 cases, with an additional 138 walk-in clients being attended to across various districts in 2023. Aquino remarked that, while these numbers may seem small compared to the total population of children in Davao City, each case is essential to achieving the department’s vision of a community where every child is protected and empowered.
She further explained that complacency is not an option in their work. “We are not complacent in our intervention. It’s not enough that it’s available—we’re also looking at whether it is working or bringing behavioral change to our recipients,” she added. The department continues to evaluate its interventions to ensure they foster positive change and resilience.
Aquino also pointed out that the department is focused on addressing economic challenges within families, as financial stability is often linked to the welfare of children. By advocating for more employment opportunities for parents, the CSWDO hopes to create a stable and supportive environment that will benefit children long-term.
The CSWDO’s approach underlines a commitment to protecting and supporting Davao City’s children, ensuring that none are left behind and that each child is afforded a safe and nurturing environment.
