Davao City, Philippines — To address concerns regarding taxi services, the Davao City government has launched a new initiative to ensure passenger safety and fair practices at the Davao International Airport (DIA). Starting immediately, passengers boarding taxis at the airport will be issued a “Complaint Stub” to help combat illegal activities, such as fare contracting, overcharging, and refusal of service.
Guidelines for Taxi Passengers
- Issuance of Complaint Stub: Passengers will receive a complaint stub from airport personnel upon boarding a taxi.
- Stub Verification: Airport staff at the exit will confirm that passengers have been issued a stub.
- Reporting Incidents: Passengers are urged to report any driver violations, including fare negotiation, refusal to render service, or abusive behavior.
To further ensure passenger rights, the city government reminds everyone that “Mangontrata o Pakyaw sa Taxi” (fare contracting or pre-arranged pricing) is prohibited, and drivers must use the taxi meter.
How to Report Violations
Passengers are encouraged to document violations by taking a photo of the taxi’s Public Utility Vehicle (PUV) ID, plate number, or taxi number and report the incident through the following contact details:
- Davao City Reports
Hotline: 0919 072 2222 / 0917 131 2333
Email: davaocityreports@davaocity.gov.ph
Facebook: Davao City Reports - LTFRB Region XI – Davao
Hotline: 0909 374 1060 / 0906 496 6852
Available: Mondays to Fridays, 8:00 AM – 5:00 PM
Facebook: LTFRB Region XI – Davao - LTO Region XI
Hotline: 0929 836 4894
Passengers are advised to act promptly in reporting erring drivers to ensure swift action and promote accountability.
A Call for Cooperation
The Davao City government emphasized that this system is part of its ongoing efforts to ensure a safe and reliable transportation service for both local and international travelers. They urge the riding public to participate actively by using the “Complaint Stub” and reporting mechanisms to make transportation in Davao City more transparent and passenger-friendly.
For further assistance, passengers may visit the DIA customer service desk or contact the hotlines mentioned above.
