P1.5M worth of lost diamond bracelet returned to grateful owner
Zamboanga City – A simple act of honesty turned into a heartwarming reminder of integrity at SM City Mindpro after a lost piece of jewelry worth PHP 1.5 million was recovered and returned to its rightful owner by a vigilant security personnel.
On Sunday afternoon, July 6, 2025, while patrolling near Entrance 5 on Level 3 of the mall, Security Guard Francisco Dialogo of Topwatch Corporate Security Services Inc. noticed an unattended item glimmering on the floor. Upon closer inspection, it turned out to be a gold bracelet encrusted with diamonds — a piece of jewelry many would consider too tempting to ignore.
But without hesitation, SG Dialogo secured the valuable item and turned it over to the mall’s Customer Relations Services (CRS) Office, following strict protocols to ensure its safekeeping.
Moments later, a visibly distressed female customer approached the CRS counter to report a missing bracelet. After a thorough verification process to confirm her ownership, the precious item was handed back to her — safe, intact, and within the same hour it was lost.
Overwhelmed with relief, the customer thanked SG Dialogo and the SM City Mindpro management for their swift and honest handling of the situation. The priceless gesture not only brought back a valuable possession but also restored a sense of trust in humanity.
“This is more than just a return of property — it’s a reminder that honesty and integrity still shine brightly in everyday life,” said a CRS officer who witnessed the moment.
The incident is being celebrated as part of SM’s ongoing “Good Deeds” campaign, which highlights acts of honesty, service, and compassion within the SM community. For SM City Mindpro, it’s yet another testament to its people-first culture and the dedication of frontline personnel who go above and beyond in the name of service.
Security Guard Dialogo’s action might seem small to some, but in a world where values are often tested, his example serves as a big reminder that doing the right thing never goes out of style.